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This book lays out the real essence of effective and efficient diagnosis, which is the process of getting a causal explanation for an observed problem behavior. Without a causal explanation, actions taken to solve a problem are poke and hope, which will likely cost you a lot of money.

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There are a limited number of effective approaches, and these have been combined into an overall methodology. Well known for its results, the principles behind this framework, applied to every single problem we encounter, are less well understood. Armed with the framework described in this book, we can get to the truth in days compared to the months that people have frequently already squandered. 

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In the end, it is a methodology for sorting out the important, those details that make all the difference, from the unimportant. In any endeavor, the one who can do the most, for the least effort, wins.

Over 300 pages, over 40 case studies, supported by 316 figures, most in color

Other Titles

The New Science of Fixing Things: Powerful Insights About Root Cause Analysis That Will Transform Product and Process Performance (ISBN: 979-8-6264-2368-6   ASIN: B0863R7784) is a short paperback title, aimed at those who are interested in an overview of what can be achieved with these methodologies, and is available to buy on Amazon priced at $19.99 (Available on all local Amazon sites). Those who purchase this book are able to get a 10% discount on the book Diagnosing Performance and Reliability.

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