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Dave Hartshorne -
Engineer, Speaker & Author
I have spent more than half of my life focused on the science of diagnosing performance and reliability, from the late 1980s to the present...
The short book The New Science of Fixing Things is intended as an executive overview and summary that shows why truly excellent performance is indeed achievable, and that it is not really difficult. It explains what effective diagnosis should entail, and what is possible as a result of doing it well. These insight are powerful, and yet somehow seem to be largely unknown, almost secret.
Diagnosing Performance and Reliability explains how to go about it in detail, using over 40 case studies to illustrate the universality of the approach.